Welcome to Luna’s Pet Care. By booking our services, you agree to the following terms and conditions. These are in place to ensure clarity, safety, and peace of mind for both you and your pets.

Effective Date: August 1, 2026

1. Booking & Payment

- All bookings must be confirmed in advance and are subject to availability.

- For shorter stays, payment in full may be required to secure your booking.

- For longer stays, a 50% payment is required to secure your booking, with the remaining 50% due upon completion of the scheduled stay. Payment requirements will be confirmed at the time of booking.

- Rates are charged per calendar day. Additional pets are charged as listed on the service page.

- Holiday bookings may include premium rates due to increased demand.

2. Cancellations & Credits

- All bookings are non-refundable.

- Cancellations made 14 days or more before the start date will receive a credit toward future services, valid for one year from the original booking date.

- Cancellations made less than 14 days before the start date are non-refundable and not eligible for credit, as we are generally unable to fill the time slot on short notice.

- Holiday bookings are non-refundable and not eligible for credit.

3. Pet Care & Safety

- The pet owner must disclose any health conditions, behavioral issues, or special needs before the start of service.

- Pets must be up to date on vaccinations and free of contagious illnesses.

- If your pet becomes ill or injured while in our care, we will make every effort to contact you immediately. If necessary, we may seek veterinary care at your expense using your preferred clinic or the nearest available veterinarian.

- We are not liable for injury, illness, or accidental death that occurs despite reasonable care and supervision.

4. Home Access, Security & Supplies

- Clients must provide safe and reliable access to their home for the duration of the booking.

- Keys, codes, or access details are kept confidential and used solely for pet care purposes.

- Luna’s Pet Care agrees to respect your home and property, ensuring it is left secure after each visit.
- Pet owners are responsible for providing sufficient food, medication, treats, litter, waste bags, cleaning supplies, leashes, collars, harnesses, crates, and other necessary pet-care equipment for the duration of the booking.

- If essential supplies run out during a booking, Luna’s Pet Care may purchase reasonably necessary replacements. The pet owner is responsible for reimbursing those expenses.

5. Liability & Assumption of Risk

Luna’s Pet Care will take reasonable care to protect your pets, home, and property while providing services.
The pet owner acknowledges and accepts the normal and inherent risks associated with pet ownership and in-home pet care.

To the extent permitted by applicable law, Luna’s Pet Care is not responsible for injury, illness, escape, loss, death, or other harm involving a pet resulting from:
- A pre-existing or undisclosed medical condition

- The pet's natural or unpredictable behavior

- An undisclosed behavioral issue

- Defective or inappropriate owner-provided equipment

- Interactions with other animals, wildlife, or environmental hazards

- The actions of third parties

- Circumstances outside the reasonable control of Luna’s Pet Care

Luna’s Pet Care is also not responsible for property damage or loss resulting from a pet's behavior, faulty appliances or household systems, plumbing or electrical failures, weather events, break-ins, third-party access, pre-existing property conditions, or other circumstances outside our reasonable control.

Pet owners remain responsible for damage or injury caused by their pets except to the extent responsibility is imposed on Luna’s Pet Care by applicable law.

6. Photos & Updates

- Photos and updates are part of our service and used only to keep you informed during your booking.

- With your permission, we may occasionally use non-identifying pet photos for promotional purposes (e.g., website or social media).

7. Agreement

- By booking services with Luna’s Pet Care, you acknowledge that you have read, understood, and agreed to these terms and conditions.